Terms & Conditions
TERMS & CONDITIONS
- C.O.D. ($15.00 fee for COD), Credit Card, or Net-Terms with standby letter of credit from an approved bank.
2. Resale Certificates:
- Applicable to customer who resells imaging supplies and do not pay California taxes.
3. Ordering Procedure:
- Orders may be placed between 8:00 a.m. – 5:00 p.m PST.
- All orders submitted by 3:30 p.m. PST will ship same day for California location.
- All orders submitted by 12:00 PM PST will ship same day for New York location.
- There will be a $ 5.00 charge on any order placed under $ 50.00.
- All credit card transactions will incur a 3% surcharge
4. Returned Goods:
- Returned goods must have originally been purchased from Cartridge Warehouse International, Inc. And a return of goods must have prior approval.
- Returned goods may be credited to a customer based on a 20% restocking charge within 90 days of purchase.
- All OEM defective returns MUST come with machine model number and serial number, in order for return to be processed.
- There are no cash/credit card refunds.
- All credits will be used for outstanding invoices and / or future purchases.
- A copy of the invoice on which the merchandise was purchased must accompany the merchandise along with any printout defects.
- No special order or discontinued merchandise will be accepted for return.
- Any and all returns are subject to approval.
- All products returned must be in resalable condition with the original manufactured packaging and no additional writing or stickers on the boxes.
5. Delivered Orders:
Orders placed prior to 9:00 a.m. will be delivered on the same day. (Los Angeles area only)
- Common Carrier Shipments:
- U.P.S., Federal Express, OnTrac (California location only), & Eastern Connections (NY location only).
- Freight Company shipments will be shipped freight prepaid. Freight charges on C.O.D. charges will be added to invoice. There is a $3.00 box charge associated with each shipping box.
- We accept 3rd party UPS, FedEx, & OnTrac.
- All prices are subject to change due to market fluctuation. We will do our best to notify you.
- All products have a 100% warranty within 6 months of purchased goods.
9. Late Fees:
- Past due invoices will incur a 2.5% interest charge per month
- Any fees incurred in collection of past due accounts will be paid by customer.