Terms & Conditions


  1. Terms:
  • C.O.D. ($15.00 fee for COD), Credit Card, or Net-Terms with standby letter of credit from an approved bank.

2.     Resale Certificates:

  • Applicable to customer who resells imaging supplies and do not pay California taxes.

3.     Ordering Procedure:

  • Orders may be placed between 8:00 a.m. – 5:00 p.m PST.
  • All orders submitted by 3:30 p.m. PST will ship same day for California location.
  • All orders submitted by 12:00 PM PST will ship same day for New York location.
  • There will be a $ 5.00 charge on any order placed under $ 50.00.
  • All credit card transactions will incur a 3% surcharge

4.     Returned Goods:

  • Returned goods must have originally been purchased from Cartridge Warehouse International, Inc. And a return of goods must have prior approval.
  • Returned goods may be credited to a customer based on a 20% restocking charge within 90 days of purchase.
  • All OEM defective returns MUST come with machine model number and serial number, in order for return to be processed.
  • There are no cash/credit card refunds. 
  • All credits will be used for outstanding invoices and / or future purchases.
  • A copy of the invoice on which the merchandise was purchased must accompany the merchandise along with any printout defects.
  • No special order or discontinued merchandise will be accepted for return.
  • Any and all returns are subject to approval.
  • All products returned must be in resalable condition with the original manufactured packaging and no additional writing or stickers on the boxes.

5.     Delivered Orders:

Orders placed prior to 9:00 a.m. will be delivered on the same day.  (Los Angeles area only)

  1. Common Carrier Shipments:
  • U.P.S., Federal Express, OnTrac (California location only),  & Eastern Connections (NY location only).
  • Freight Company shipments will be shipped freight prepaid.  Freight charges on C.O.D. charges will be added to invoice.  There is a $3.00 box charge associated with each shipping box.
  • We accept 3rd party UPS, FedEx, & OnTrac.

7.     Prices:

  • All prices are subject to change due to market fluctuation.  We will do our best to notify you.

8.   Warranty:

  • All products have a 100% warranty within 6 months of purchased goods.

    9.         Late Fees:            

  • Past due invoices will incur a 2.5% interest charge per month
  • Any fees incurred in collection of past due accounts will be paid by customer.